Job Description
Join the heart of luxury hospitality at Grand Hospitality Group's flagship Atlanta property! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our dynamic downtown location. As the first point of contact, you'll embody our brand's warmth and efficiency while managing check-ins, reservations, and guest inquiries with precision. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of Georgia's most vibrant cities.
Responsibilities
- Manage seamless check-in/check-out processes using Opera PMS
- Handle guest inquiries with personalized service and local expertise
- Process payments, resolve billing discrepancies, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain security protocols for guest keys and confidential information
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Georgia driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Atlanta attractions and transportation