Job Description
Are you a people person with a passion for hospitality? The Grand Omaha Hotel is looking for a dedicated Front Desk Agent to join our exceptional team. We pride ourselves on providing a welcoming atmosphere for our guests and are currently seeking an immediate hire to start immediately.
As the face of our hotel, you will be responsible for ensuring our guests have a memorable stay from the moment they arrive. We offer competitive pay, flexible scheduling, and a supportive work environment.
Responsibilities
- Greet and welcome guests in a warm and professional manner, managing the check-in and check-out process efficiently.
- Answer incoming phone calls and emails promptly, responding to guest inquiries regarding amenities, directions, and local attractions.
- Process payments and handle various financial transactions accurately using the hotel's Property Management System (PMS).
- Maintain the cleanliness and organization of the front desk area, lobby, and reception space.
- Handle guest complaints and requests with empathy and efficiency, escalating issues to management when necessary.
- Assist in coordinating housekeeping and maintenance requests to ensure guest satisfaction.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, customer service, or front desk operations is preferred but not mandatory for the right candidate.
- Strong verbal communication skills and a professional telephone manner.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Proficiency in Microsoft Office Suite and hotel PMS software is a plus.
- Must possess a professional appearance and a positive attitude.