Job Description
Join our award-winning team at the Omaha Grand Hotel, where hospitality excellence meets Midwestern charm! We're seeking an energetic Front Desk Agent to create unforgettable guest experiences in our luxury downtown property. As the first point of contact, you'll embody our commitment to exceptional service while managing seamless check-ins, resolving inquiries with finesse, and ensuring every guest feels welcomed. Enjoy competitive pay, comprehensive benefits, and immediate start in a role where your smile sets the tone for our guests' stay.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out processes and prompt issue resolution
- Manage reservation systems, room assignments, and occupancy reports with precision
- Process payments, handle cash transactions, and maintain accurate billing records
- Coordinate with housekeeping, maintenance, and dining teams to ensure flawless operations
- Act as local tourism ambassador, providing recommendations for attractions and dining
- Maintain security protocols and manage lost/found items efficiently
- Upsell hotel amenities and services to enhance guest experiences
Qualifications
- 1+ years in hospitality or customer-facing role preferred
- Proficiency with PMS systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required
- Basic knowledge of Omaha attractions and services