Job Description
Join our award-winning team at Grand Harbor Hotel Baltimore as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences in our luxury waterfront property. This immediate hire position offers competitive compensation, flexible scheduling, and rapid career growth within our hospitality network. Perfect for energetic individuals who thrive in fast-paced environments and take pride in creating memorable stays for our international clientele.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room inventory and optimize occupancy rates
- Handle guest inquiries with professionalism and local expertise
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium rooms/services
- Maintain accurate guest records and confidential data
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk experience preferred
- Proficiency in property management systems (Opera)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Baltimore tourism attractions
- Valid driver's license and reliable transportation
- Ability to stand for extended periods