Job Description
Join our award-winning hospitality team as a Front Desk Agent at Omaha Hospitality Group! We're seeking dynamic professionals to deliver exceptional guest experiences in our premium downtown location. This immediate hire opportunity offers competitive compensation, flexible scheduling, and career growth within our expanding portfolio of luxury properties.
As the first point of contact for our international clientele, you'll embody our commitment to excellence through personalized service, seamless check-in/out processes, and proactive problem-solving. We provide comprehensive training and a supportive team environment where your contributions are celebrated.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and accuracy
- Handle reservation inquiries, modifications, and room assignments
- Process payments and maintain financial transaction records
- Resolve guest concerns with empathy and professionalism
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems (PMS) for daily operations
- Market hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in PMS systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of local attractions and services
- Valid driver's license with clean record (for occasional errands)
- Flexible availability including weekends and holidays
- Professional appearance and positive demeanor