Job Description
Welcome to Premier Hospitality El Paso, where we are dedicated to providing exceptional guest experiences. We are currently seeking a dynamic and detail-oriented Front Desk Agent to join our team immediately. If you are a hospitality professional looking for a rewarding opportunity with flexible shift work, we want to hear from you!
As a Front Desk Agent, you will be the face of our brand, ensuring every guest feels welcomed and valued. We offer a competitive benefits package, including health insurance, paid time off, and employee discounts. Join us in shaping memorable stays for our guests.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Handle all guest inquiries, complaints, and requests promptly and professionally.
- Manage reservations, room assignments, and billing information with accuracy.
- Monitor security cameras and access control systems to ensure guest and staff safety.
- Assist with lobby organization, concierge services, and luggage handling.
- Perform night audit duties as required during shift work.
Qualifications
- High school diploma or GED required; hospitality or customer service experience preferred.
- Strong computer skills, specifically in Microsoft Office Suite and PMS software (e.g., Opera, StayNTouch).
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible hours, including nights, weekends, and holidays (Shift Work).
- Professional appearance and a friendly, approachable demeanor.
- Ability to stand for extended periods and lift moderate amounts of weight.