Job Description
Join our dynamic hospitality team as a Weekend Front Desk Agent at Grand Harbor Hotel! This role is perfect for energetic professionals who thrive in fast-paced environments and excel at creating memorable guest experiences. You'll be the first point of contact for our weekend guests, handling check-ins, managing reservations, and resolving inquiries with professionalism. Enjoy competitive pay, flexible scheduling, and a vibrant work atmosphere in the heart of Baltimore.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel software
- Handle reservation modifications and inquiries via phone/in-person
- Process payments and maintain accurate financial records
- Resolve guest complaints promptly and escalate complex issues
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform nightly audits and report discrepancies
- Market hotel amenities and services to guests
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work weekends and holidays consistently
- Basic knowledge of Baltimore attractions and transportation
- Flexibility to adapt to changing priorities
- Valid Maryland driver's license preferred