Job Description
Join our dynamic hospitality team at Grand Horizon Hotels as an immediate-hire Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. Enjoy competitive pay, flexible scheduling, and rapid onboarding for qualified candidates. Ideal for detail-oriented individuals with a passion for service excellence in El Paso's thriving tourism industry.
Responsibilities
- Check in/out guests efficiently while verifying reservation details and payment methods
- Manage room assignments, key issuance, and special guest requests
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest needs
- Handle emergency situations and resolve guest complaints professionally
- Utilize hotel management software (Opera/PMS) for daily operations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Strong communication and conflict resolution skills
- Proficient in basic computer applications and hotel systems
- Ability to work flexible shifts including nights, weekends, and holidays
- Bilingual (English/Spanish) proficiency required
- Valid Texas driver's license and clean driving record