Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group's premier downtown Minneapolis location! We're seeking energetic professionals to deliver exceptional guest experiences through flexible shift work. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in the heart of the city's hospitality scene. If you thrive in dynamic environments and prioritize guest satisfaction, this role is your next career move.
Why Choose Us?
• Industry-leading training programs
• Health/dental/vision benefits after 30 days
• Employee discounts on hotel stays
• Tuition reimbursement assistance
Responsibilities
- Seamlessly manage guest check-in/check-out processes with attention to detail
- Handle reservation inquiries, modifications, and room assignments
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance for guest requests
- Resolve guest concerns promptly and escalate complex issues
- Utilize property management systems (Opera/PMS) efficiently
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency with reservation software and MS Office Suite
- High school diploma or equivalent (college preferred)
- Valid driver's license (for occasional errands)
- Ability to stand for extended periods and lift 25 lbs