Job Description
Join our award-winning downtown Portland hotel as a Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences during immediate hire openings. Enjoy competitive pay, flexible shift schedules, and career growth opportunities in one of Oregon's most vibrant cities. If you thrive in fast-paced environments and prioritize guest satisfaction, this is your chance to shine!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, requests, and resolve issues with professionalism
- Process payments, manage cash handling procedures, and maintain accurate records
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain cleanliness and organization of the front desk area
- Assist during emergency situations following established protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hospitality or related field
- Strong communication and interpersonal skills with a guest-first mindset
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in Microsoft Office and hotel management software (Opera experience a plus)
- Exceptional problem-solving abilities and attention to detail
- Valid Oregon driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 pounds