Job Description
Welcome to Summit Hospitality Group, where we redefine the guest experience with elegance and efficiency. We are currently seeking a dynamic and professional Front Desk Agent to join our bustling New York location. This is an immediate hire opportunity for a dedicated individual ready to hit the ground running and contribute to our high-performance team.
As the first point of contact for our distinguished clientele, you will set the tone for their entire stay. We pride ourselves on delivering exceptional service and are looking for a candidate who embodies professionalism and warmth. Join us in a vibrant environment that offers career growth and a competitive compensation package.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests, ensuring a seamless check-in process and a memorable first impression.
- Guest Relations: Handle guest inquiries, requests, and complaints with poise, empathy, and a solution-oriented mindset.
- Operational Support: Manage multi-line phone systems, emails, and reservations systems accurately to ensure seamless communication.
- Security & Access: Monitor building security protocols, manage key cards, and maintain a secure environment for guests and staff.
- Housekeeping Liaison: Coordinate with housekeeping teams to ensure guest rooms are cleaned and ready promptly upon arrival.
- Shift Management: Adhere to strict shift schedules, including nights, weekends, and holidays as required.
Qualifications
- Experience: Previous experience as a Front Desk Agent, Receptionist, or in a customer service role preferred.
- Communication: Excellent verbal and written communication skills in English.
- Flexibility: Must be willing to work flexible shifts, including evenings, weekends, and holidays.
- Technology: Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
- Professionalism: High standard of grooming and professional appearance.
- Availability: Must be available for immediate start.