Job Description
Welcome to Elite Hospitality Group, where excellence is our standard. We are currently seeking a dedicated and professional Front Desk Agent to join our dynamic team in the heart of Tampa. We pride ourselves on providing exceptional guest experiences and offer immediate hire opportunities for individuals looking to start a rewarding career in hospitality, even if you have no experience required.
Why Join Us?
- Competitive hourly wage ($16.00 - $20.00).
- Comprehensive health and dental benefits.
- Opportunities for career advancement and professional development.
- Supportive and friendly work environment.
- Employee discounts on amenities.
Are you a people person with a great attitude? We want to meet you!
Responsibilities
- Guest Relations: Warmly welcome and greet all guests upon arrival with a professional and enthusiastic demeanor.
- Check-In/Check-Out: Efficiently process guest registrations, payments, and room keys while ensuring accuracy.
- Communication: Handle incoming phone calls, emails, and correspondence professionally, answering inquiries and making reservations.
- Problem Solving: Address guest complaints or issues promptly and courteously to ensure a positive experience.
- Administrative Tasks: Maintain accurate guest records in the property management system and handle billing inquiries.
- Facility Maintenance: Monitor the front desk area for cleanliness and ensure it remains organized and welcoming.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous front desk or customer service experience is a plus, but we are willing to train the right candidate with no experience.
- Skills: Strong computer literacy and typing skills; familiarity with hotel software is a plus.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: A professional appearance and a positive attitude are essential.
- Schedule: Ability to work flexible shifts, including weekends, nights, and holidays.