Job Description
Are you a hospitality enthusiast looking for an immediate opportunity? Join the award-winning team at Oceanview Hospitality Group, a premier destination in Virginia Beach. We are currently seeking a highly motivated and guest-focused Front Desk Agent to join our luxury resort.
In this role, you will be the first point of contact for our guests, setting the tone for an unforgettable stay. We offer a dynamic work environment, competitive benefits, and a culture that values teamwork and excellence. If you have a passion for creating memorable guest experiences and want to start your career with us immediately, we want to hear from you.
Why Join Us?
- Immediate Start: Start your new career this week.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Benefits: Health insurance, paid time off, and employee discounts.
- Growth: Clear pathways for career advancement within the hospitality industry.
In this role, you will be the first point of contact for our guests, setting the tone for an unforgettable stay. We offer a dynamic work environment, competitive benefits, and a culture that values teamwork and excellence. If you have a passion for creating memorable guest experiences and want to start your career with us immediately, we want to hear from you.
Why Join Us?
- Immediate Start: Start your new career this week.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Benefits: Health insurance, paid time off, and employee discounts.
- Growth: Clear pathways for career advancement within the hospitality industry.
Responsibilities
- Check guests in and out of the hotel efficiently, ensuring all necessary paperwork and payments are processed accurately.
- Answer incoming phone calls and emails promptly, providing information about hotel amenities, local attractions, and dining options.
- Handle guest inquiries and complaints with patience and professionalism, escalating complex issues to the manager when necessary.
- Manage the front desk operations, including maintaining the lobby area, organizing the reception desk, and managing the key control system.
- Process reservations and modify existing bookings using our Property Management System (PMS).
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for check-in.
- Perform cashier duties, including balancing daily deposits and generating accurate reports.
Qualifications
- High school diploma or equivalent required; hospitality or tourism degree is a plus.
- Minimum of 1 year of experience in a front desk or customer service role, preferably in a hotel or resort setting.
- Strong verbal and written communication skills with a friendly and professional demeanor.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Maestro, or similar).
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Must possess a valid driver's license and be able to pass a background check.