Job Description
Join our award-winning team at Luxury Hospitality Group as a Night Shift Front Desk Agent in Fresno, CA! We're seeking a dedicated hospitality professional to deliver exceptional guest experiences during evening hours. This premium role offers competitive compensation, comprehensive benefits, and growth opportunities within a dynamic hotel environment. If you thrive in fast-paced settings and prioritize guest satisfaction, apply today to become part of our renowned service culture.
Responsibilities
- Manage guest check-in/check-out processes efficiently with accuracy and professionalism
- Handle reservation inquiries, modifications, and confirmations via phone and digital channels
- Resolve guest concerns promptly, including billing issues and room service requests
- Monitor security systems and access controls during overnight operations
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain detailed records of guest interactions and property incidents
- Process payments and manage cash handling procedures with precision
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management software (e.g., Opera, Delphi)
- Ability to multitask effectively in high-pressure situations
- Valid California Driver's License (if required for property errands)
- Flexible availability including weekends and holidays
- Basic knowledge of Fresno attractions and local services
- Professional appearance and polished interpersonal demeanor