Job Description
Join the team at Premier Albuquerque Lodging where we prioritize guest satisfaction and employee well-being. As a Front Desk Agent, you are the first point of contact for our guests, setting the tone for their entire stay. We offer competitive hourly rates and weekly paychecks to ensure you are rewarded for your hard work. If you have a passion for hospitality and enjoy meeting new people, this is the perfect opportunity for you.
Responsibilities
- Check guests in and out efficiently using the property management system (PMS).
- Answer incoming calls and emails with a professional and friendly demeanor.
- Process payments and handle cash transactions accurately.
- Address guest inquiries, complaints, and requests promptly and effectively.
- Issue room keys and assist with luggage or directions as needed.
- Maintain the cleanliness and organization of the front desk area.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of experience in front desk, hospitality, or customer service.
- Proficiency in Microsoft Office Suite and property management software.
- Strong interpersonal and communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- Must be detail-oriented and able to multitask in a fast-paced environment.