Job Description
Join our award-winning team as a Front Desk Agent and be the first point of contact for our distinguished guests at Grand Hospitality Group's flagship Minneapolis location. We're seeking energetic, customer-obsessed professionals to deliver exceptional experiences during day, evening, and overnight shifts. This is an immediate hire opportunity offering competitive pay, comprehensive benefits, and career growth within our global hospitality network.
Why Join Us?
- Immediate start date with paid training
- Health/dental/vision insurance after 30 days
- 401(k) with company match
- Employee room discounts worldwide
- Tuition reimbursement program
Responsibilities
- Seamlessly manage guest check-ins/checkouts using Opera property management system
- Process payments, resolve billing discrepancies, and maintain accurate cash handling
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Handle guest inquiries with empathy and resolve complaints within 15 minutes
- Execute upselling strategies for premium rooms and amenities
- Maintain security protocols for guest and property safety
- Generate daily occupancy reports for management review
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (Opera, Fidelio)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Minneapolis attractions and transportation
- Ability to stand/walk for 8-hour shifts
- Valid Minnesota Food Handler's License (or obtain within 30 days)
- Spanish language skills preferred