Job Description
We are looking for a friendly and organized Front Desk Agent to join our dynamic team in sunny Florida. This is an excellent opportunity for individuals seeking shift work with no prior experience required. If you have a positive attitude, a professional demeanor, and a passion for hospitality, we want to hear from you!
At Sunshine Hospitality Group, we pride ourselves on providing top-tier service to our guests. As the face of our establishment, you will ensure every visitor feels welcomed and valued. We offer comprehensive on-the-job training to help you succeed in this role.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in process.
- Manage the check-out process efficiently, including payment collection and key handover.
- Answer and direct phone calls and emails promptly to ensure clear communication.
- Handle guest inquiries, complaints, and special requests with patience and professionalism.
- Maintain a clean, organized, and welcoming front desk area at all times.
- Assist with administrative tasks such as mail distribution and filing.
- Monitor security cameras and access control systems to ensure guest safety.
Qualifications
- No prior hospitality experience required; we are willing to train the right candidate.
- High school diploma or General Equivalency Diploma (GED) is preferred.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Basic computer proficiency and familiarity with POS systems.
- Strong problem-solving skills and a friendly, service-oriented attitude.