Job Description
Are you a people person looking for a rewarding career in hospitality?
We are urgently hiring dedicated Front Desk Agents to join our award-winning team in the heart of Louisville, KY. If you thrive in a fast-paced environment and love creating memorable experiences for guests, we want to meet you!
At The Louisville Grand Hotel, we pride ourselves on exceptional service. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer competitive pay, flexible scheduling, and a supportive work culture.
Responsibilities
- Welcoming guests warmly upon arrival and assisting with check-in and check-out procedures efficiently.
- Managing the front desk operations, including answering multi-line phones, taking accurate messages, and directing calls.
- Processing payments and handling inquiries regarding hotel services, amenities, and local attractions.
- Maintaining a high level of cleanliness and organization in the reception area and lobby.
- Resolving guest complaints and issues promptly and professionally to ensure a positive customer experience.
- Assisting with housekeeping coordination and responding to maintenance requests as needed.
- Assisting in selling hotel rooms and promoting hotel packages and special offers.
Qualifications
- Previous experience in a front desk, reception, or customer service role is preferred.
- Strong verbal communication and interpersonal skills with a focus on hospitality.
- Proficiency with hotel management software and basic computer skills.
- Ability to work flexible hours, including weekends, holidays, and evening shifts.
- High school diploma or equivalent is required.
- A professional appearance and a positive, friendly attitude are essential.