Job Description
Join the vibrant hospitality team at Grand Plaza Hotel, where exceptional service meets Kansas City's dynamic charm. As a Front Desk Agent, you'll be the first point of contact for our guests, creating memorable experiences in our luxury downtown property. We offer competitive compensation, comprehensive benefits, and a supportive work environment. If you thrive in fast-paced settings and possess a passion for guest satisfaction, this full-time role is your gateway to a rewarding career in hospitality.
Responsibilities
- Guest check-in/out procedures with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle guest complaints with professionalism and solutions-oriented approach
- Process payments and maintain accurate financial records
- Utilize hotel management software (Opera) for daily operations
- Assist with concierge services and local recommendations
Qualifications
- 1+ years front desk or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Basic knowledge of MS Office Suite
- Flexible availability including weekends/holidays
- High school diploma or equivalent required
- Valid driver's license for local errands