Job Description
Join our award-winning team at Grand Gateway Hotels as a Front Desk Agent and experience the future of hospitality! We're seeking dynamic professionals to deliver exceptional guest experiences while enjoying the flexibility of daily pay. Located in the heart of Kansas City's vibrant downtown, our hotel offers a modern work environment with growth opportunities for ambitious individuals. If you thrive in fast-paced settings and value financial stability through immediate compensation, this role is perfect for you.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage room reservations and modify bookings per guest requests
- Process payments and handle cash/credit transactions accurately
- Resolve guest inquiries and complaints with exceptional service
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through professional communication
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience preferred
- Proficiency in property management systems (e.g., Opera)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling abilities
- Valid driver's license for valet duties (if applicable)