Job Description
Are you a natural host with a passion for creating memorable guest experiences? The Plaza Hotel Kansas City is seeking a dedicated Full-Time Front Desk Agent to join our elite hospitality team. We pride ourselves on delivering exceptional service in the heart of the city.
Why Choose The Plaza Hotel?
- Competitive hourly wage ranging from $16.00 to $22.00.
- Comprehensive benefits package including health, dental, and vision insurance.
- Employee dining and spa discounts.
- A supportive, collaborative work culture with opportunities for growth.
As a Front Desk Agent, you are the welcoming face of our brand. We are looking for individuals who possess a warm demeanor and a commitment to excellence.
Responsibilities
- Greet and welcome guests warmly upon arrival and departure, ensuring a positive first impression.
- Check guests in and out efficiently, ensuring all registration and credit information is accurate.
- Manage reservations, room assignments, and special guest requests with attention to detail.
- Resolve guest inquiries and complaints professionally, using problem-solving skills to ensure satisfaction.
- Assist in coordinating maintenance requests and communicating with housekeeping staff.
- Process payments and reconcile daily financial transactions accurately.
- Maintain a clean and organized front desk area and lobby.
Qualifications
- Previous experience in hospitality, hotel reception, or customer service is preferred.
- Strong verbal communication and interpersonal skills with a focus on guest service.
- Proficiency with property management systems (PMS) and Microsoft Office Suite.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- High school diploma or GED equivalent is required.