Job Description
Join our award-winning downtown Kansas City hotel as a Front Desk Agent and become the face of luxury hospitality! We're seeking charismatic professionals to deliver exceptional guest experiences with weekly pay and career growth opportunities. Our team thrives on creating memorable stays, and we offer comprehensive training, competitive benefits, and a vibrant work environment in the heart of the city.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Address guest concerns promptly and coordinate with housekeeping/bell staff
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to enhance guest experiences
- Maintain a clean and organized front desk area
- Collaborate with management to implement service improvement initiatives
Qualifications
- 1+ years front desk or hospitality experience preferred
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Basic math and cash handling skills
- Positive attitude and problem-solving mindset
- Valid driver's license preferred