Job Description
We are seeking a dedicated and professional Front Desk Agent to join our dynamic team in the heart of Long Beach. If you have a passion for hospitality and thrive in a fast-paced environment with rotating shifts, we want to hear from you.
As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring smooth daily operations. We offer competitive pay, comprehensive benefits, and a supportive work culture that values your contribution.
As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring smooth daily operations. We offer competitive pay, comprehensive benefits, and a supportive work culture that values your contribution.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression and smooth check-in process.
- Manage the front desk operations efficiently during all shifts, including nights, weekends, and holidays.
- Handle incoming calls, emails, and reservations with professionalism and accuracy using our Property Management System.
- Resolve guest inquiries, complaints, and special requests promptly to ensure high satisfaction levels.
- Monitor building security and access control systems to ensure a safe and secure environment for all guests and staff.
- Assist with administrative tasks, including filing, data entry, supply management, and reconciling daily logs.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms and common areas are pristine.
Qualifications
- High school diploma or GED required; hospitality or reception certification is a plus.
- Previous experience in a front desk, reception, or customer service role is preferred.
- Strong verbal communication and interpersonal skills with a focus on service excellence.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Proficient in Microsoft Office Suite and property management software.
- Professional appearance and a friendly, approachable demeanor.
- Bilingual (English/Spanish) is highly desirable.