Job Description
Are you passionate about creating unforgettable guest experiences in one of Southern California's most vibrant coastal cities? The Grand Long Beach Hotel & Spa is seeking a dynamic and detail-oriented Front Desk Agent to join our award-winning team. We are not just a hotel; we are a lifestyle destination offering breathtaking ocean views, world-class amenities, and a culture that values our people as much as our guests.
As a Front Desk Agent, you are the face of our brand. You will greet every guest with warmth, ensure their stay is seamless, and handle inquiries with poise and professionalism. If you thrive in a fast-paced environment and want to build a career in luxury hospitality, we want to meet you.
Why join us?
- Competitive hourly pay ranging from $18.00 to $24.00.
- Employee discounts on dining, spa services, and hotel stays.
- Opportunities for growth within a well-established hospitality brand.
- A supportive and collaborative team environment.
Responsibilities
- Greet and welcome guests upon arrival with a smile, ensuring a seamless check-in and check-out process.
- Manage room assignments and reservations accurately using our property management system (PMS).
- Handle guest inquiries, complaints, and special requests efficiently to ensure 100% guest satisfaction.
- Process payments and handle cash and credit transactions with strict adherence to financial policies.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for occupancy.
- Maintain a professional appearance and demeanor at all times while adhering to the hotel’s grooming standards.
- Assist in promoting hotel amenities, local attractions, and dining options to enhance the guest experience.
Qualifications
- Previous experience in a front desk, concierge, or guest services role within the hospitality industry.
- Proficiency in Microsoft Office Suite and experience with property management systems (e.g., Opera, Smith Travel).
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Strong problem-solving skills and the ability to remain calm under pressure.
- High school diploma or GED required; a degree in Hospitality Management is a plus.
- Valid driver’s license is preferred.