Job Description
Join our award-winning team at Grand Hotels as a Weekend Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during peak weekend operations. This role is perfect for individuals who thrive in fast-paced environments and enjoy creating memorable moments for travelers. Enjoy competitive pay, flexible scheduling, and a supportive team culture. Apply today and become part of Philadelphia's premier hospitality destination!
Responsibilities
- Manage check-in/check-out processes for weekend guests with efficiency and warmth
- Handle guest inquiries and resolve service issues promptly
- Process payments and manage reservations using hotel software
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate guest records and account information
- Assist with valet services and luggage handling as needed
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work independently and multitask in a busy setting
- Proficiency with reservation systems and basic software
- Flexible availability for weekend shifts (Fri-Sun)
- High school diploma or equivalent required