Job Description
Join our dynamic team at Grand Miami Hotel and kickstart your hospitality career! We're seeking enthusiastic Hotel Associates to deliver exceptional guest experiences across our 24/7 operations. No prior experience is needed – we provide comprehensive training to equip you with the skills to thrive in our fast-paced environment. Enjoy competitive pay, flexible shift schedules, and opportunities for advancement in one of Miami's premier destinations.
Responsibilities
- Deliver outstanding guest service at check-in/check-out and during all interactions
- Manage room reservations and guest inquiries with efficiency
- Operate hotel management systems for billing and communication
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through cleanliness and safety protocols
- Handle guest complaints and resolve issues proactively
- Assist with luggage, valet, and concierge services as needed
Qualifications
- No prior hotel or hospitality experience required
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work flexible shifts, nights, weekends, and holidays
- Basic computer literacy and comfort with digital systems
- Positive attitude and willingness to learn
- Ability to stand/walk for extended periods
- Valid Florida driver's license (if valet duties assigned)