Job Description
Join our dynamic team at Hospitality Plus Resorts as a Front Desk Agent and launch your career in hospitality! No experience is necessary – we provide comprehensive training to set you up for success. This part-time role is perfect for students, career changers, or anyone seeking a friendly, fast-paced environment where you can develop valuable customer service skills. Enjoy competitive pay, flexible scheduling, and a supportive workplace culture focused on your growth.
As the first point of contact for our guests, you'll create memorable experiences while handling check-ins, managing reservations, and ensuring smooth operations. If you're a people person with a positive attitude and eager to learn, we encourage you to apply today!
Responsibilities
- Greet and assist guests with check-in/check-out procedures using hotel software systems
- Manage reservations, phone inquiries, and guest requests with professionalism
- Process payments, handle cash transactions accurately, and maintain financial records
- Coordinate with housekeeping, maintenance, and management teams to resolve guest issues
- Uphold brand standards through exceptional service and attention to detail
- Maintain a clean, organized front desk environment and lobby areas
- Participate in ongoing training to enhance hospitality knowledge and skills
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED) preferred
- Strong communication and interpersonal skills
- Basic computer literacy and ability to learn reservation systems
- Excellent organizational abilities and attention to detail
- Positive attitude and willingness to work in a team environment
- Ability to multitask and remain calm during busy periods
- Flexibility to work evenings, weekends, and holidays as needed