Job Description
Welcome to the Oceanview Hotel Long Beach, where luxury meets the coast. We are currently seeking a dedicated Front Desk Agent to join our exceptional team. If you have a passion for hospitality and thrive in a dynamic environment, we want to hear from you.
As a key member of our staff, you will be the first point of contact for our guests, ensuring their stay is nothing short of perfection. We offer a competitive salary, a generous employee discount, and a supportive work culture focused on guest satisfaction.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a welcoming and professional atmosphere.
- Check guests in and out efficiently using our property management system (PMS).
- Handle guest inquiries, complaints, and special requests promptly and professionally.
- Answer incoming phone calls and emails with a courteous and helpful tone.
- Assist with housekeeping coordination and maintenance requests as needed.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and manage daily banking operations accurately.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality or customer service is preferred but not required.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel PMS software.
- Ability to work flexible shifts, including weekends and holidays.
- Professional appearance and demeanor.