Job Description
Join our award-winning team at The Grand Dallas Hotel, where luxury meets Southern hospitality! We're seeking a charismatic Front Desk Agent to be the first point of contact for our distinguished guests. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in the heart of downtown Dallas.
What We Offer:
- Medical, dental, and vision insurance
- 401(k) with company match
- Complimentary hotel stays worldwide
- Employee discounts and wellness programs
Responsibilities
- Deliver exceptional guest experiences during check-in/check-out processes
- Manage reservations and room assignments with precision
- Handle guest inquiries, complaints, and special requests
- Process payments and maintain accurate cash drawer reconciliation
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through consistent service delivery
- Utilize hotel management systems (Opera) efficiently
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years hospitality or customer service experience
- Proficiency in hotel management software (Opera/Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Dallas attractions and transportation
- Valid Texas driver's license (preferred)