Job Description
Join our award-winning team at the Grand Plaza Hotel as a Front Desk Agent! We're seeking energetic, guest-focused professionals to deliver exceptional hospitality experiences in Atlanta's vibrant downtown. This part-time role offers flexible shift schedules and opportunities to grow in the luxury hospitality industry. If you thrive in fast-paced environments and enjoy creating memorable moments for travelers, apply today!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Provide local recommendations and assist with travel arrangements
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency with reservation systems (Opera/PMS a plus)
- Attention to detail and multitasking abilities
- Basic math and cash handling skills
- Positive attitude and professional appearance