Job Description
Join our award-winning team as a Front Desk Agent at the heart of Louisville's vibrant hospitality scene! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences at our premium downtown property. This entry-level role is your gateway to a rewarding career in hospitality with growth opportunities into management.
As the first point of contact, you'll create memorable moments for business travelers, tourists, and locals alike. We provide comprehensive training and a supportive environment where your passion for service shines. Enjoy competitive pay, benefits, and a team that feels like family.
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market property amenities and local attractions
- Maintain a clean, organized lobby area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency
- Professional appearance and positive attitude
- Must be 18+ years old