Job Description
Join the dynamic team at Grand Louisville Hotel as a Front Desk Agent, the cornerstone of our guest experience! We're seeking energetic professionals with exceptional communication skills to manage our high-energy lobby operations. This role offers competitive compensation, flexible shift schedules (days/evenings/weekends), and comprehensive benefits. If you thrive in fast-paced environments and take pride in creating memorable guest interactions, apply today to start your hospitality career with us!
Responsibilities
- Efficiently check in/out guests while maintaining accurate reservation records
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and security teams
- Utilize property management software (e.g., Opera) for operations
- Uphold brand standards through exceptional service delivery
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Strong proficiency in PMS systems and Microsoft Office
- Ability to work flexible shifts including nights, weekends, and holidays
- Exceptional communication and conflict resolution skills
- Basic math skills for financial transactions
- Valid driver's license (for occasional errands)
- Ability to stand for extended periods