Job Description
Welcome to The Bostonian Collection, where we redefine the art of hospitality in the heart of Massachusetts. We are currently seeking a dynamic and professional Front Desk Agent to join our dedicated team. If you possess a passion for service and a knack for creating memorable guest experiences, we want to hear from you.
As the face of our hotel, you will serve as the primary point of contact for our guests, ensuring their stay is nothing short of exceptional. We pride ourselves on our premium amenities, central location, and our commitment to excellence. Join us and become part of a team that values your talent and invests in your future.
Why Join Us?
- Competitive hourly rate with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous employee travel discounts.
- Opportunities for career advancement within a world-class brand.
Responsibilities
- Execute efficient and warm check-in and check-out procedures for all guests.
- Manage and resolve guest inquiries, complaints, and special requests promptly and professionally.
- Monitor the front desk area to ensure a welcoming and organized environment.
- Accurately process payments, including cash, credit cards, and vouchers, while adhering to company security protocols.
- Answer incoming calls with a polite and professional demeanor and direct them to the appropriate department.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and public spaces are pristine.
- Maintain a thorough knowledge of local area attractions, dining options, and transportation routes.
Qualifications
- High school diploma or GED equivalent required; hospitality experience is a plus.
- Previous experience in a front desk or guest services role preferred.
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite and hotel Property Management Systems (PMS).
- Strong problem-solving abilities and a keen eye for detail.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Certified in CPR and First Aid is a plus.