Job Description
Join our award-winning team at The Jefferson Hotel, an iconic luxury property in the heart of Washington DC. As a Front Desk Agent, you'll be the first point of contact for our distinguished guests, delivering unparalleled service in a historic setting. We seek passionate hospitality professionals who thrive in dynamic environments and embody our commitment to excellence.
Our competitive compensation package includes:
- Comprehensive benefits package (medical/dental/vision)
- 401(k) with company match
- Employee discounts worldwide
- Professional development opportunities
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries with professionalism and cultural sensitivity
- Process payments and manage financial transactions accurately
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and special packages
- Maintain detailed guest preference profiles
- Resolve guest complaints with discretion and urgency
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera property management system
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Valid DC hospitality license
- Strong problem-solving abilities under pressure
- Knowledge of DC attractions and transportation