Job Description
Welcome to Lumina Resort & Spa, where exceptional service defines our brand. We are currently seeking a motivated and personable Front Desk Agent to join our dynamic hospitality team in the heart of Austin, Texas.
As the face of our hotel, you play a crucial role in creating memorable experiences for our guests. We pride ourselves on a luxurious environment and a supportive team culture. Whether you are an experienced professional or an entry-level candidate looking to break into the industry, we provide the training and resources you need to thrive.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous employee discount on dining and spa services.
- Opportunities for career advancement within the hospitality sector.
Responsibilities
- Provide a warm and professional welcome to guests upon arrival and departure, ensuring a seamless check-in and check-out process.
- Manage the reservation system efficiently, updating guest profiles and preferences in real-time.
- Answer incoming calls and respond to emails promptly, addressing inquiries regarding room availability, local attractions, and hotel amenities.
- Handle guest complaints and special requests with empathy, patience, and problem-solving skills to ensure 100% guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure the lobby and front desk areas are pristine and welcoming at all times.
- Assist with administrative duties such as filing, posting charges, and balancing daily transactions.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service or hospitality experience is a plus, though we actively recruit entry-level candidates for training.
- Strong interpersonal and communication skills with a polished, professional demeanor.
- Proficiency in basic computer applications and familiarity with Property Management Systems (PMS) is preferred.
- Ability to stand for extended periods and lift moderate weights when necessary.
- Flexibility to work various shifts, including weekends, nights, and holidays.