Job Description
Welcome to Grand Plaza Hotel, where luxury meets innovation in the heart of Los Angeles. We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in our dynamic environment. As the first point of contact, you'll embody our commitment to excellence while managing seamless operations across shifts. Join our award-winning team and elevate your hospitality career in a city that never sleeps.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and optimize room assignments using Opera PMS
- Handle cash transactions and reconcile daily reports
- Coordinate with housekeeping and maintenance teams
- Resolve guest inquiries with empathy and professionalism
- Maintain security protocols and access control
- Upsell premium services and amenities
- Train and mentor new front desk staff
Qualifications
- 2+ years hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Flexible availability including nights/weekends/holidays
- Exceptional communication and conflict resolution skills
- Valid California driver's license preferred
- Foreign language proficiency (Spanish/Japanese) a plus
- TSA certification or willingness to obtain
- Ability to stand for extended periods