Job Description
Join our award-winning team at Grand Oaks Hospitality as a Front Desk Agent in the heart of Atlanta! We're seeking a charismatic professional to deliver exceptional guest experiences at our boutique luxury hotel. If you thrive in fast-paced environments and possess a passion for Southern hospitality, this is your opportunity to shine in one of Georgia's most vibrant cities. Enjoy competitive benefits, career growth opportunities, and work in an iconic downtown location.
Responsibilities
- Provide exceptional check-in/check-out experiences with warm, personalized service
- Manage reservations, room assignments, and guest inquiries with precision
- Handle cash transactions and billing operations accurately
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems to update guest preferences and histories
- Resolve guest concerns promptly and maintain high satisfaction scores
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency in Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure environments
- Valid Georgia driver's license and reliable transportation
- Flexibility to work evenings, weekends, and holidays
- Professional appearance and positive demeanor
- Knowledge of Atlanta attractions and transportation a plus