Job Description
Embark on an exciting hospitality career with Grand Hospitality Group as a Front Desk Agent at our prestigious downtown Los Angeles location. We're seeking energetic individuals passionate about creating memorable guest experiences in a luxury environment. This entry-level role offers comprehensive training, growth opportunities, and the chance to work alongside industry professionals. Join our award-winning team and become the welcoming face of our AAA Four-Diamond property!
Responsibilities
- Deliver exceptional guest service through check-in/out procedures, room assignments, and concierge support
- Manage reservations, phone inquiries, and guest requests with efficiency and professionalism
- Process payments, maintain accurate financial records, and handle cash/credit transactions
- Collaborate with housekeeping, maintenance, and management teams to ensure seamless operations
- Utilize property management systems (Opera/PMS) for inventory and reporting
- Uphold brand standards through meticulous attention to detail in all guest interactions
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in fast-paced environment
- Proficiency in Microsoft Office and basic reservation systems
- Exceptional communication skills with multilingual abilities a plus
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving skills and composure under pressure
- Valid California driver's license and clean driving record