Job Description
Join New York's premier luxury hospitality destination as a Front Desk Agent at the iconic Grand Plaza Hotel. We're seeking dynamic professionals to deliver exceptional guest experiences during evening, overnight, and weekend shifts in our fast-paced lobby environment. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in the heart of Manhattan.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries and optimize room allocations
- Resolve guest concerns promptly and escalate complex issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Execute VIP arrival procedures and personalized services
- Maintain lobby ambiance and security standards
Qualifications
- 2+ years hotel front desk or customer service experience
- Availability for rotating shifts (evenings, nights, weekends)
- Proficiency in Opera or PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid NYC Food Handler's Certificate preferred
- Fluent in English; multilingual a plus
- Professional appearance and positive attitude