Job Description
Join our award-winning luxury waterfront hotel in San Diego's vibrant downtown! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our brand's elegance while handling check-ins, managing reservations, and resolving inquiries with grace. Enjoy competitive pay, comprehensive benefits, and career growth in one of America's most desirable destinations.
Responsibilities
- Deliver exceptional guest service through personalized check-ins/out and concierge assistance
- Manage reservation systems and optimize room assignments for maximum occupancy
- Resolve guest concerns promptly while maintaining brand standards
- Process payments and financial transactions accurately
- Collaborate with housekeeping and maintenance teams for seamless operations
- Maintain detailed records of guest preferences and feedback
- Upsell premium services and amenities to enhance guest experience
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera or PMS property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible schedules including nights/weekends
- Valid California driver's license preferred
- Fluency in English; Spanish proficiency highly valued
- Strong attention to detail and multitasking ability
- Professional appearance and warm, approachable demeanor