Job Description
Join the Elite Team at Pikes Peak Hospitality Group
We are seeking a dedicated and detail-oriented Front Desk Agent to join our night shift team in beautiful Colorado Springs, CO. If you thrive in a fast-paced environment and enjoy providing exceptional guest experiences around the clock, we want to hear from you.
As a key member of our front-of-house operations, you will ensure our guests have a seamless stay from arrival to departure. We offer competitive pay, excellent benefits, and a supportive work culture in the heart of the Rockies.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer incoming phone calls and emails with a friendly and professional tone.
- Handle guest inquiries, complaints, and requests promptly and effectively.
- Assist with lobby maintenance, ensuring the common areas are clean and welcoming.
- Process payments and handle cash transactions accurately.
- Maintain security protocols for the property during night hours.
- Collaborate with housekeeping and maintenance teams to address guest needs.
Qualifications
- High school diploma or GED required.
- Previous front desk or hospitality experience preferred.
- Must be available to work night shifts, weekends, and holidays.
- Strong communication and interpersonal skills.
- Proficiency with computers and basic software applications.
- Ability to stand for long periods and lift moderate weights.