Job Description
Join Atlanta's premier luxury hotel as a Front Desk Agent where exceptional service meets Southern charm. We're seeking passionate hospitality professionals to create unforgettable guest experiences in the heart of Georgia's bustling capital. Enjoy competitive pay, comprehensive benefits, and career growth opportunities within our award-winning property.
Our team thrives on attention to detail and genuine hospitality. If you're ready to elevate your career in one of the nation's most vibrant hospitality scenes, apply today and become part of Atlanta's elite hospitality community.
Responsibilities
- Deliver personalized check-in/check-out experiences for discerning guests
- Manage reservations and optimize room assignments using OPERA property management system
- Handle guest inquiries with professionalism and resolve concerns promptly
- Process payments accurately and maintain secure financial documentation
- Coordinate with housekeeping, concierge, and valet teams for seamless service
- Upsell premium room categories, dining packages, and local experiences
- Maintain pristine front desk appearance and inventory of guest amenities
Qualifications
- Minimum 1 year luxury hotel front desk or guest services experience
- Proficiency in property management systems (PMS) and reservation software
- Exceptional communication skills with fluency in English
- Ability to multitask in fast-paced environments while maintaining composure
- Strong problem-solving abilities and conflict resolution techniques
- Valid Georgia driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished business demeanor