Job Description
Join our award-winning team at Grand Tampa Hospitality as a Night Shift Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences during our overnight operations. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to grow their hospitality career in Tampa's vibrant downtown district. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement within our luxury hotel group.
As the first point of contact for late-night arrivals and early departures, you'll create memorable moments that define our brand. We offer a supportive team culture, state-of-the-art facilities, and ongoing training to ensure your success. If you're passionate about hospitality and ready to shine during Tampa's nightlife hours, we encourage you to apply today!
Responsibilities
- Manage seamless check-in/check-out processes for overnight guests
- Handle reservations, room assignments, and payment transactions
- Respond to guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and security teams for operational efficiency
- Perform nightly audit procedures and generate shift reports
- Maintain accurate guest records using property management systems
- Uphold brand standards while delivering personalized service
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, IDS)
- Strong communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Basic mathematical skills for cash handling and billing
- Valid Florida driver's license (if required for vendor runs)
- Flexible availability including weekends and holidays
- High school diploma or equivalent required