Job Description
Join our vibrant team as a Front Desk Agent at Grand Hospitality Group! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in our dynamic Houston location. This shift-based role offers flexible scheduling, comprehensive training, and opportunities for growth in the hospitality industry. If you're a people person with a passion for service, apply today to start your career journey!
Responsibilities
- Check-in/out guests efficiently using hotel management systems
- Manage reservations and room assignments accurately
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain cash drawer accountability
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
- Assist with concierge services and local area information
Qualifications
- No experience required – we provide full training!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency
- Detail-oriented with organizational skills
- Positive attitude and customer-first mindset
- Valid Texas ID and reliable transportation