Job Description
The Presidio Palace is a premier hospitality destination in the heart of San Francisco. We are currently seeking a charismatic and detail-oriented Front Desk Agent to join our dedicated team. As the face of our hotel, you will play a pivotal role in creating unforgettable guest experiences that define luxury and comfort.
We pride ourselves on our exceptional service standards and our vibrant work culture. If you are passionate about hospitality and thrive in a fast-paced environment, we want to meet you.
Why Join Us?
- Competitive hourly wage and comprehensive benefits package.
- Opportunities for career advancement within a luxury brand.
- Employee discounts on dining and hotel services.
- A supportive and inclusive team atmosphere.
Responsibilities
- Greet & Welcome: Provide a warm, professional welcome to guests upon arrival and departure, ensuring a lasting positive impression.
- Check-In/Out: Efficiently manage guest check-ins, check-outs, and room assignments using our Property Management System (PMS).
- Guest Relations: Handle inquiries, requests, and complaints with empathy and a solution-oriented approach.
- Communication: Answer telephones and respond to emails promptly, maintaining clear and professional correspondence.
- Operations: Assist with lobby maintenance, manage the front desk queue, and process payments accurately.
- Concierge Support: Provide local recommendations and assist with restaurant reservations and transportation arrangements.
Qualifications
- Education: High school diploma or equivalent required; hospitality certification is a plus.
- Experience: Minimum of 1-2 years of experience in a hotel front desk or customer service role.
- Skills: Proficiency in Microsoft Office Suite and property management software.
- Communication: Excellent verbal and written communication skills in English; bilingual is a strong advantage.
- Availability: Must be flexible to work evenings, weekends, and holidays.
- Professionalism: Maintain a professional appearance and demeanor at all times.