Job Description
Join our award-winning luxury hotel in the heart of Dallas as a Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences at one of the city's premier destinations. If you thrive in fast-paced environments and possess a passion for creating memorable stays, this is your opportunity to shine. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a world-class hospitality setting.
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for room upgrades and amenities
- Maintain lobby appearance and ensure exceptional cleanliness standards
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera PMS or similar hotel management software
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Valid Texas Food Handler's certification preferred
- Flexible availability including weekends and holidays
- Fluency in English; Spanish proficiency a plus