Job Description
Join our award-winning luxury hotel in the heart of Atlanta as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences and become the first point of contact for discerning travelers. Enjoy competitive benefits, career growth opportunities, and work in an elegant environment where your hospitality skills shine.
Responsibilities
- Provide exceptional check-in/check-out services with personalized attention
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and exceed service expectations
- Coordinate with housekeeping, concierge, and maintenance teams
- Maintain accurate guest records and hotel management systems
- Upsell premium services and amenities to enhance guest experiences
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Georgia driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Professional appearance and warm demeanor