Job Description
Are you passionate about creating unforgettable guest experiences? The Georgian Grand Hotel is seeking a dedicated and charismatic Front Desk Agent to join our prestigious team in the heart of Atlanta, Georgia.
As the face of our hotel, you will set the tone for every guest's stay. We offer a competitive salary, comprehensive benefits, and a dynamic work environment where your contributions are valued.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Handle incoming calls and emails with grace and professionalism.
- Resolve guest inquiries, complaints, and requests promptly.
- Assist with luggage handling and valet coordination.
- Maintain a clean and organized front desk and lobby area.
- Process payments and handle billing inquiries accurately.
Qualifications
- Previous experience in hospitality, luxury hotels, or customer service is required.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, Micros).
- High school diploma or equivalent required; hospitality degree is a plus.
- Must be available to work flexible shifts, including weekends and holidays.