Job Description
Join our award-winning luxury hotel in the heart of Miami Beach as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in one of the world's most vibrant destinations. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in a dynamic hospitality environment. If you're passionate about service excellence and thrive in fast-paced settings, apply today to become part of our renowned team.
Responsibilities
- Provide warm, personalized check-in/check-out experiences for high-profile guests
- Manage reservations, room assignments, and guest inquiries with precision
- Handle payment processing and resolve billing discrepancies efficiently
- Coordinate with housekeeping, concierge, and security teams
- Utilize Opera property management system for daily operations
- Execute upselling strategies for premium rooms and amenities
- Maintain detailed guest preference profiles for personalized service
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Fluency in English and Spanish required
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution skills
- Valid Florida driver's license and clean driving record
- Ability to work flexible shifts including nights/weekends
- Knowledge of Miami tourism landscape and local attractions
- Professional appearance and polished demeanor