Job Description
Welcome to The Grand Horizon Hotel & Spa, a beacon of luxury in the heart of Los Angeles. We are currently seeking a dynamic and professional Front Desk Agent to join our elite hospitality team. If you possess a passion for guest satisfaction and thrive in a fast-paced environment, this is the perfect opportunity for you.
As the first point of contact for our esteemed guests, you will be instrumental in crafting memorable experiences. We pride ourselves on our premium service standards and are looking for an individual who shares our commitment to excellence.
Responsibilities
- Execute efficient check-in and check-out procedures using the Opera Property Management System.
- Manage incoming communications, including phone calls, emails, and chat inquiries, with a polite and professional tone.
- Resolve guest complaints and requests promptly to ensure 100% guest satisfaction.
- Collaborate closely with housekeeping and maintenance teams to ensure room readiness and high standards of cleanliness.
- Handle cash transactions and balance daily reports with accuracy.
- Assist in promoting hotel amenities, dining options, and local attractions to enhance the guest experience.
- Maintain a professional appearance and uphold the hotel's brand image at all times.
Qualifications
- High school diploma or GED required; post-secondary education in hospitality is preferred.
- Minimum of 1-2 years of experience in front desk operations or a related field.
- Proficiency in property management software (Opera PMS) is a strong plus.
- Excellent verbal and written communication skills in English.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Strong problem-solving skills and a positive, guest-centric attitude.